Terms and Conditions

By placing an order with Max Training ApS (“Max Training”), the Customer agrees that these Terms and Conditions apply.
Any different terms in the Customer’s documents (including purchase orders) do not apply.

1. Definitions

Booking: The email or online form the Customer submits to request Education Services.

Conditions: These Terms and Conditions of Sale and Supply. They are part of every Order, Booking, Confirmation, and Contract.

Confirmation: Written acceptance (email or similar) from Max Training confirming an Order or the supply of Services.

Contract: The agreement between Max Training and the Customer, consisting of the Booking and/or Order, the Confirmation, and these Conditions.

Customer: Any individual or company purchasing or attending training from Max Training (including Resellers).

Delegate: Any individual attending a training course given by or on behalf of Max Training, whether they are the Customer or nominated by the Customer.

Delegate Administration: All course administration such as booking, payment and other practical tasks needed for Max Training to provide the Services.

Late Payment Charge: Interest of 2% per month above the base rate of the National Bank of Denmark on overdue amounts, subject to the maximum rate allowed by law.

Order: The Customer’s order for Education Services, for example via purchase order or form. An Order is an offer to Max Training.

Parties: Max Training and the Customer (or Reseller, where relevant).

Price (or Fees): The amount payable by the Customer to Max Training for the Services, as stated in the Confirmation and/or invoice, unless otherwise agreed in writing.

Reseller: A company that buys training from Max Training to resell it to an end Customer.

Services or Education Services: Any education or training services delivered by Max Training, including standard, customised, or tailored courses.

2. Services Covered

These Conditions apply to:

  • Standard, customised, and tailored courses delivered by Max Training or on its behalf, whether at Max Training’s training centres or other locations.
  • Delegate Administration performed by Max Training at its training centres.

If the course is delivered at the Customer’s site, the Customer is responsible for local administration.

Any additional services or other conditions only apply if agreed in writing by Max Training.

3. Booking Courses and Formation of Contract

  • The Customer sends a completed Booking and/or Order to Max Training.
  • After receiving these, Max Training will issue a Confirmation and joining instructions.
  • When Max Training sends the Confirmation, the Contract is formed and becomes binding.

Max Training may withdraw any offer at any time before the Contract is formed.

These Conditions are the only terms that apply to the Contract. Any terms proposed by the Customer (or included in their Order) are void and do not apply.

If there is any conflict between documents, the order of precedence is:

  • The Contract (Confirmation and any specific written agreement)
  • These Conditions

4. Payment Terms

  • The Customer will normally be invoiced on the start date of the course, with payment due within 30 days of the invoice date.
  • Alternatively, Max Training may invoice earlier (for example, at Contract formation), with payment due immediately.
  • The Price must be paid in full, without deduction or set-off, except where required by law.

If the Customer does not pay on time:

  • The Contract will be considered in default.
  • Max Training may charge a Late Payment Charge as defined above until payment is made in full (subject to any statutory limits).
  • Max Training may suspend the Services and/or remove or refuse Delegates from the course.

Accepted payment methods will be confirmed by Max Training (typically bank transfer and/or card payment).

5. Pricing and Course Types (List Prices vs. Private Classes)

5.1 List Prices (per person)

  • The list price shown per person for a course is based on open or group courses with multiple participants.
  • For the list price to apply, there must normally be a minimum group size of 3 to 5 participants, depending on the course. The applicable minimum will be confirmed by Max Training for each course.

5.2 Private Courses (single-customer classes)

  • A private course is a class run exclusively for one Customer (and their Delegates), whether on-site, online, or at a training centre.
  • List prices per person do not apply to private courses, especially where there are only one or two Delegates.
  • Private course prices are calculated case by case, based on factors such as:
    • course duration and content,
    • number of Delegates,
    • location and delivery format,
    • instructor, lab, and material costs.
  • Private course pricing will be confirmed in writing in the Confirmation and/or quote.

5.3 Minimum Fees

For some courses, a minimum course fee (equivalent to a minimum number of participants) may apply, even if the Customer books fewer Delegates.
This will be clearly stated in the offer and/or Confirmation.

6. Resellers

This section applies only to Resellers.

  • The Reseller is responsible for all Delegate Administration and for providing complete and accurate Delegate details to Max Training.
  • Max Training is not responsible for errors made by the Reseller in Delegate Administration.
  • The Reseller shall indemnify Max Training for any losses arising from the Reseller’s acts, omissions, or defaults, including cancellations and administrative errors.

7. Course Fees

  • Fees normally include: tuition, training materials, and use of a dedicated technical environment, and may include lunch and drinks, depending on the course description.
  • Max Training is not responsible for the Customer’s or Delegate’s travel, accommodation, or related expenses, nor for hotel quality.
  • All advertised fees are exclusive of VAT, which will be added if applicable.

8. Cancellation and Rescheduling

8.1 By the Customer

  • If Max Training receives written cancellation at least 16 working days before the course start date, the Customer will receive a refund.
  • If cancellation is received less than 16 working days before the course start date, the full course fee is payable.
  • Transferring to a later course date is treated as a cancellation of the original date.
  • Customers who booked through a Reseller must make any changes through that Reseller.

8.2 Customer-site Courses

For courses delivered at the Customer’s site, any costs incurred due to rescheduling will be charged in full, regardless of notice period.

8.3 Delegate Substitution

Instead of rescheduling, the Customer may replace one Delegate with another at no additional cost, provided the new Delegate meets the course prerequisites.

8.4 Course Validity

All course placements under an Order must be used within 6 months of the Order date unless otherwise agreed in writing.

8.5 By Max Training

  • Max Training may cancel or reschedule a course if necessary and will try to minimise disruption.
  • If Max Training cancels a course, it may offer the Delegate a place on the next available course with space. If no suitable rescheduled date can be agreed, Max Training will refund the course fees paid for that course.
  • Max Training will normally provide at least 10 days’ notice of cancellation, or otherwise notify the Customer as soon as reasonably possible.

9. Delegate Preparation and Conduct

  • The Customer must ensure that Delegates are informed of prerequisites and any required preparation.
  • Delegates must behave reasonably and comply with all safety and security rules at the training location.
  • Max Training may remove a Delegate from a course if they behave unreasonably or fail to follow rules.
  • If such behaviour causes Max Training financial loss, the Customer shall ensure that the Delegate’s employer indemnifies Max Training for that loss.

10. Warranty

  • Max Training warrants that it will deliver the Services in a professional manner and with reasonable care and skill.
  • If Services are not delivered in line with this standard, Max Training may, at its option:
    • re-perform the relevant Services, or
    • refund the Price paid for those Services.

Free course re-take:

A Delegate may re-take the same course free of charge if:

  • Max Training and the Customer reasonably agree that the original Services did not meet the standard described above;
  • The Delegate informs the trainer during or immediately after the course, provides feedback on the course evaluation, and requests a re-take;
  • The re-take is for the same Delegate and same course, within 3 months of the original course date, subject to availability;
  • The Delegate brings their original course materials to the re-take.

Disclaimer of other warranties:

Except as expressly stated above and to the extent permitted by law, Max Training provides the Services without any other warranties, conditions, or representations,
whether express or implied (including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement).
Both Parties agree that these exclusions are reasonable.

11. Limitations and Exclusions of Liability

11.1 Non-excludable liability

Nothing in these Conditions limits or excludes Max Training’s liability for:

  • death or personal injury caused by its negligence; or
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot be limited or excluded by law.

11.2 Cap on liability

Subject to 11.1, Max Training’s total liability to the Customer for any and all claims arising out of or in connection with a Contract
(whether in contract, tort, negligence, misrepresentation, or otherwise) shall not exceed the Price paid for the Services under the relevant Order.

11.3 Exclusion of indirect and consequential loss

Subject to 11.1, Max Training shall not be liable for:

  • loss of profit,
  • loss of savings,
  • loss of business, goodwill or reputation,
  • loss of data,
  • or any indirect, special, or consequential loss or damage,

in each case, however caused.

11.4 Customer’s technical environment

Without prejudice to the above, Max Training is not responsible for any damage caused by viruses, malware, or unauthorised copying of files within the Customer’s systems or environment.
The Customer is ultimately responsible for protecting its own systems and data.

12. Data Protection and Processing

  • Both Parties shall comply with applicable data protection laws when processing personal data.
  • Where one Party processes personal data on behalf of the other, it will:
    • keep the data secure with appropriate technical and organisational measures; and
    • only process personal data in line with the other Party’s instructions.

The Customer represents and warrants that it has obtained all necessary consents from Delegates and other data subjects before providing their personal data to Max Training.
The Customer authorises Max Training and its sub-processors to process such data to deliver the Services.

The Customer shall provide any additional information or documentation reasonably requested by Max Training to enable compliance with data protection obligations and to deliver the Services.

The Customer shall indemnify Max Training for any losses arising from the Customer’s breach of this clause or data protection laws in relation to personal data provided by the Customer.

13. Confidentiality

  • The existence and terms of these Conditions and any Contract are confidential. Neither Party may issue public statements, press releases, or similar communications about them
    without the other Party’s prior written consent, unless required by law.
  • During the Contract, each Party may receive confidential or proprietary information about the other Party (for example, pricing, customer lists, technical information, or internal processes).
    Each Party agrees to:

    • keep such information confidential,
    • not use it for any purpose other than performing the Contract, and
    • not disclose it to third parties except where required by law or needed to perform the Contract.

Max Training may share relevant confidential information with its vendors or third-party licensors as necessary to deliver the Services.

Confidentiality obligations survive for three (3) years after the end of any Contract.

The Parties specifically agree that Prices and Education Services materials are strictly confidential and may not be shared with third parties,
except where required by law or for internal use by the Customer or Reseller.

14. Compliance (Export and Legal Requirements)

The Customer understands that some Services, software, or technology may be subject to export or other legal restrictions.
The Customer agrees to comply with all applicable laws and regulations relating to export, re-export, and use of such services and technology,
including any restrictions in the country of manufacture, sale, or use.

15. Other Provisions

15.1 Assignment and subcontracting

  • The Customer may not assign, transfer, or subcontract its rights or obligations under the Contract without Max Training’s prior written consent.
  • Max Training may assign or subcontract any part of its rights or obligations under the Contract.

15.2 Intellectual Property

  • All intellectual property rights (including copyrights, service marks and trademarks) in course materials and training methods remain the property of Max Training or its vendors/third-party licensors.
  • Copying or sharing course materials is not allowed unless agreed in writing by Max Training.

15.3 Governing law and jurisdiction

  • These Conditions and any Contract are governed by the laws of Denmark.
  • The Parties submit to the exclusive jurisdiction of the Danish courts.

15.4 Severability

If any provision of the Contract is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15.5 Independent Parties

Max Training and the Customer are independent contractors. Nothing in these Conditions creates a partnership, joint venture, or agency relationship.